Refund Policy
Refund Policy - the basics
🔄 Return & Refund Policy
At Bloom&Mist, your satisfaction is our priority.
We take great care in preparing and packaging every order, but if something isn’t right, we’re here to help.
✔ Eligibility for Returns & Refunds
You may request a return or refund if:
-
The item arrives damaged, leaking, or broken
-
You received the wrong product
-
Your parcel is missing items
To qualify, please contact us within 48 hours of receiving your order and provide:
-
Your order number
-
A clear photo/video of the issue
This helps us verify the problem quickly and process your request faster.
🚫 Non-Returnable Items
For hygiene and safety purposes, we do not accept returns or refunds for:
-
Used products
-
Opened items
-
Perfumes with personal scent preference issues (e.g., “I don’t like the smell”)
We kindly ask for your understanding, as fragrance items cannot be restocked once opened.
💬 How Refunds Work
Once your case is approved:
Refunds will be issued through your original payment method or store credit, depending on your preference
Processing time: 3–7 working days
If an exchange is approved, we will ship a replacement at no extra cost
📩 Need Help?
If you have any issues with your order, simply contact our support team:
Email / WhatsApp / DM (insert your contact method)
We’re always happy to assist and ensure you have a smooth experience with Bloom&Mist.